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How to Refresh or Reset your Windows 8 or Windows 10 PC
If you are having problems with your Windows 8 or 10 PC you can choose to either refresh or reset your system software if nothing else works. You can use Refresh if your PC will not start or run properly due to a severe software problem, such as one caused by a severe PC virus infestation.
Refreshing your PC re-installs Windows and keeps your personal files and settings. It also keeps the apps that came with your PC and the Windows 8 apps (found in the Start Screen) you installed from the Windows Store.
On the other hand Resetting your PC reinstalls Windows but deletes your files, settings, and apps except for the apps that came with your PC.
To which system software version will your PC be Refreshed or Reset?
If you need a bit more help go to this Microsoft Page for more instructions and explanations.
How to do it
If your PC will not boot properly, but you can get to the login screen use the following procedure.
Hold the Shift key down while choosing Restart. There is a shutdown icon on the lower right in the login screen.
*Click the shutdown icon and choose Restart while holding down the Shift Key.
*When the new screen appears choose Troubleshoot.
*In the Troubleshoot screen you will find Refresh and Restore.
If your Windows 8 PC boots normally simply Open the Charms bar menu either by moving your cursor to the upper or lower right-hand corner of the screen.
If you have a Start Menu program installed that disabled the hot corners simply press the Windows + C keys (at the same time) to activate the Charms bar.
If your Windows 10 PC boots normally simply select Settings from the Start Menu. See further below for Windows 10.
In Windows 8, once the Charms bar menu is activated click on or touch PC Settings gear at the bottom. Then Click or touch Change PC Settings also at the bottom.In Windows 8, in the PC Settings screen choose Update and Recovery. Then on the next screen choose Recovery.
On this screen you will see the choices:
Below each choice you will see a button labeled Get Started.
Choose the option you desire and wait for the actions to complete. Your PC may restart more than once before the operation is complete.